Returns & Refund Policy

Last updated: January 2026

This Returns & Refund Policy applies to all bespoke furniture orders placed with Howka (“we”, “us”, “our”).

1. Bespoke & Made-to-Order Items

All our furniture is custom-made to your specifications. As such, bespoke items are non-returnable and non-refundable once production has begun, in accordance with the Consumer Contracts Regulations 2013.

2. Cancellations Before Production

You may cancel your order before production begins by contacting us in writing at howka@howka.co.uk.

• If production has not started, we will issue a refund minus any design, consultation, or administrative costs already incurred.

• Once production has started, cancellations are not accepted.

3. Faulty or Damaged Items

If your item arrives damaged or faulty, you must notify us within 48 hours of delivery and provide:

• Clear photographs of the issue

• A written description of the problem

We will assess the issue and offer one of the following where appropriate:

• Repair

• Replacement

• Full or partial refund

This does not affect your statutory rights under the Consumer Rights Act 2015.

4. Natural Materials Disclaimer

Our furniture is made using natural materials such as wood, which may have variations in grain, colour, and texture. These natural characteristics are not considered faults.

5. Delivery Issues

If delivery cannot be completed due to access issues or customer unavailability, additional delivery or storage fees may apply.

6. Refund Processing

Approved refunds will be processed using the original payment method and may take 5–10 business days to appear in your account, depending on your payment provider.

7. Contact

If you have any questions about this policy, contact us at:

Email: howka@howka.co.uk
Website: www.howka.co.uk