Privacy Policy

Last updated: January 2026

Howka (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or interact with our website www.howka.co.uk or contact us regarding our bespoke furniture services.

By using our website, you agree to the terms of this Privacy Policy.

1. Who We Are

Business Name: Howka
Location: Wiltshire, United Kingdom
Website: www.howka.co.uk
Contact Email: howka@howka.co.uk

Howka is a bespoke furniture maker providing custom furniture design and manufacturing services.

2. Information We Collect

We may collect and process the following personal data:

a) Information You Provide to Us

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Enquiry details and project information

  • Payment information (processed securely via third-party providers such as Stripe or PayPal — we do not store card details)

b) Information Automatically Collected

  • IP address

  • Browser type and version

  • Pages visited and time spent on our site

  • Device and operating system

  • Cookies and website usage data

3. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and provide bespoke furniture services

  • Process orders and payments

  • Communicate about your project, orders, or requests

  • Improve our website and customer experience

  • Meet legal, tax, and regulatory obligations

  • Send marketing communications (only where you have given consent)

4. Legal Basis for Processing

Under the UK GDPR and EU GDPR, we process your data based on:

  • Contractual necessity — to provide our services

  • Legitimate interests — to improve our business and website

  • Legal obligation — for tax and accounting requirements

  • Consent — for marketing communications and optional cookies

5. How We Store and Protect Your Data

We take appropriate security measures to protect your personal data, including:

  • Secure servers and encrypted connections (SSL)

  • Restricted access to personal information

  • Trusted third-party service providers with GDPR-compliant systems

We retain your data only as long as necessary for business, legal, or tax purposes.

6. Sharing Your Information

We may share your data with trusted third parties, including:

  • Payment processors (e.g., Stripe, PayPal)

  • Website and hosting providers (e.g., Squarespace)

  • Delivery and courier services

  • Accounting and legal service providers

We never sell your personal data.

7. Cookies

We use cookies to:

  • Ensure website functionality

  • Analyse website traffic and performance

  • Improve user experience

You can manage or disable cookies through your browser settings. Some features of our site may not function properly without cookies.

8. Your Data Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise these rights, contact us at howka@howka.co.uk.

9. International Data Transfers

If your data is transferred outside the UK or EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or GDPR-compliant service providers.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, and the “Last updated” date will be revised accordingly.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: howka@howka.co.uk
Website: www.howka.co.uk